Subscription Service Agreement
Dilli Creamery – Crafted by a Dairy Technologist
This Subscription Agreement explains how our milk and dairy subscription service works. It is designed to ensure clarity, hygiene, and smooth daily delivery for both customers and the Dilli Creamery team.
By placing a subscription order, you agree to the terms below.
1. Nature of Subscription Service
Dilli Creamery operates a subscription-based dairy delivery system for fresh milk and selected dairy products.
• Products are prepared daily in fresh batches
• Delivery follows fixed routes and timings
• Subscriptions are designed for regular consumption, not ad-hoc ordering
This system allows us to maintain hygiene, consistency, and reliable service.
2. Subscription Products Covered
Subscriptions may include:
• Fresh Cow Milk
• Fresh Buffalo Milk
• Fresh Curd (Dahi)
• Paneer (selected plans)
• Ghee / White Butter (periodic delivery plans)
Availability depends on location and route feasibility.
3. Payment Terms
• All subscriptions operate on advance payment only
• Subscription charges are collected weekly or monthly
• Payments are processed securely through the website
Advance payment helps us plan daily milk procurement and avoid wastage.
4. Delivery Schedule & Timing
• Delivery timing is fixed based on route planning
• Customers cannot request daily time changes
• Delivery usually happens during early morning hours
📌 Orders placed before 7:00 PM are eligible for next-day delivery (subject to confirmation).
5. Pause, Resume & Modification Policy
We understand genuine needs. Subscriptions can be managed with discipline.
• Pauses must be informed in advance via WhatsApp
• Same-day pause requests may not be accommodated
• Resume requests must be confirmed before route dispatch
All pause/resume requests are recorded for transparency.
6. Quality & Hygiene Assurance
Dilli Creamery follows:
• FSSAI registered operations
• Daily hygiene SOPs
• Batch-wise quality checks
• Controlled handling & delivery protocols
If you ever face a quality concern, report it immediately via WhatsApp for review.
7. Missed Delivery or Access Issues
• Customers must ensure access for delivery staff
• Missed deliveries due to locked premises may not be refundable
• Repeated access issues may require route reassessment
8. Refund & Adjustment Policy
• Unused subscription days may be adjusted against future deliveries
• Cash refunds are generally not offered for subscription services
• Adjustments are made transparently after verification
9. Customer Responsibilities
To help us serve you better:
• Provide correct address & contact details
• Follow pause / resume timelines
• Respect delivery staff & timings
A disciplined system works best when both sides cooperate.
10. Service Modifications
Dilli Creamery reserves the right to:
• Modify delivery routes
• Adjust timings for operational reasons
• Update subscription terms with prior notice
Any changes are always communicated transparently.
Closing Note
This subscription system is designed for customers who value:
• Daily freshness
• Hygiene discipline
• Predictable service
We believe good dairy requires good systems.
Thank you for trusting Dilli Creamery.