Effective Date: 16/10/2025

Welcome to Dilli Creamery, a unit of DPV Global Ventures Pvt. Ltd. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. General Information

The website Dilli Creamery provides information, products, and services related to dairy and food items. By using this website, you confirm that you are at least 18 years of age or have parental consent to use our services.

2. Use of the Website

  • You agree to use this website only for lawful purposes.
  • You must not misuse the website, introduce viruses, or attempt to gain unauthorized access to our systems.
  • We reserve the right to restrict or terminate access to anyone who violates these terms.

3. Product Information

We strive to display accurate product descriptions, pricing, and availability. However, errors may occur occasionally.

  • Dilli Creamery reserves the right to correct errors or update product details without prior notice.
  • Product packaging, size, and labeling may vary slightly from the images displayed on the website.

4. Orders and Payments

  • All orders are subject to availability and confirmation.
  • Once an order is placed, you agree to provide accurate billing and contact details.
  • We accept online payments through secure gateways. In case of payment failure, the order may not be processed.

5. Delivery Policy

  • Delivery timelines depend on your location and product availability.
  • We ensure all products are handled with care and delivered fresh.
  • Dilli Creamery is not responsible for delays caused by circumstances beyond our control, such as weather or courier issues.

6. Returns, Refunds & Replacements

Due to the perishable nature of dairy products, returns are not accepted once delivered.
However, if you receive a damaged or spoiled product:

  • Report the issue within 24 hours of delivery with a clear photo.
  • Upon verification, we may offer a replacement or refund at our discretion.

7. Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of Dilli Creamery (DPV Global Ventures Pvt. Ltd.) and protected by copyright laws.
You may not reproduce, distribute, or modify any content without written permission.

8. Limitation of Liability

Dilli Creamery shall not be held liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our website or products.
  • Allergic reactions or health issues resulting from misuse or consumption without proper consideration of ingredients.

9. Privacy and Data Security

Your privacy is important to us. Please review our Privacy Policy to understand how we handle your personal information.

10. Third-Party Links

Our website may include links to external websites. Dilli Creamery is not responsible for the content, privacy policies, or practices of such third-party websites.

11. Modifications to Terms

We reserve the right to modify or update these Terms at any time. Changes will be posted on this page with a new effective date. Continued use of the website after such changes implies acceptance.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in New Delhi.

13. Contact Information

For any questions, feedback, or concerns about these Terms & Conditions, please contact us at:

Dilli Creamery
A unit of DPV Global Ventures Pvt. Ltd.
📍 Shop No. 19, CSC, Raksha Vikas Apptt, Vikaspuri, New Delhi – 110018, India
📞 +91 88605 70002
📧 dpvglobalventures@gmail.com